Support

Support

Frequently Asked Questions

  1. Daily Shipments (Monday-Friday): Orders placed before 12:00 P.M. EST will be shipped same day*. Orders placed after 12:00 P.M. EST will ship on the next business shipping day.
  2.  

*During peak season (Thanksgiving to New Year’s Day), these orders may not ship same day, but are guaranteed to ship on the next business shipping day.

No shipments will be processed on the following holidays:

New Year’s Day
Presidents Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving (Thursday or Friday
Christmas

 

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

ONLINE STOREFRONT BOOK RETURNS POLICY

• CONDITION OF BOOKS - Returned books must be in resalable condition as determined by Armond Dalton Publishers. Books with a scratch off code that has been revealed will be considered used and cannot be returned.

• TIME LIMIT – Requests to return must be received within 30 day of purchase.

• RESTOCKING FEES - Costs incurred by Armond Dalton Publishers and the original shipping cost will not be credited on returned books, and will be adjusted against credit given. (*See Below)

• FREIGHT AND POSTAGE COSTS - Freight costs are to be paid by buyer, unless return is due to Armond Dalton’s fulfillment company’s error.

• RETURNS ADDRESS:

Publishers Storage & Shipping
660 S. Mansfield
Ypsilanti, MI 48197

    *Restocking Fees (Fees will vary) 

Sample order:

Book Price        $116.00
Shipping Costs    $12.00
                        $128.00
Sales Tax             $7.68
Order Total      $135.68

Sample Return:

Original Order Total    $135.68
*Original Shipping Cost -$12.00
*Handling fee                -$2.14
*3.3%CC/DC Fees           -$4.48
                                  $117.06 

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within one business day.

A charge will immediately appear on your credit card statement under the name "Sheridan Books".